Subscription & Refund Policy

CloserLook is operated by Bricklayers, MB, a Lithuanian small partnership (mažoji bendrija), company code 308133831, registered at Laisvės al. 85E-5, LT-44297 Kaunas, Lithuania. For subscriptions, cancellations and refunds, contact help@bricklayersapps.com.

This policy covers purchases of CloserLook public-information reports, access plans and AI coach subscriptions. Read it with our Terms of Service and Privacy Policy. Access is for your own permitted use, not for sharing accounts, reselling access or investigating children.

The usage and evidence requirements below apply only to our voluntary money-back guarantee. You do not have to use the Service, complete a usage period or prove dissatisfaction to cancel future renewals or exercise an applicable statutory right. Mandatory consumer protections and any more favourable promise made when you bought remain effective.

Before authorising payment, check the offer and checkout for the amount and currency due now, applicable taxes, included features, access duration, any usage limits, and whether the purchase renews. For a recurring plan, the introductory period, renewal amount, billing interval and first renewal date must be disclosed before you order and recorded in your purchase confirmation.

A report purchase and an AI coach subscription are separate products unless the offer expressly bundles them. A one-time purchase does not become a subscription merely because you create an account. A “lifetime” description applies only to the access identified in that offer; it does not automatically include future reports, coach subscriptions or every future feature.

Promotional prices may differ by offer and market. We do not apply another offer's price or renewal schedule to your order. The purchase details you agreed to and any binding advertising promises determine your entitlement; a general policy does not permit us to replace them with less favourable conditions later.

A free preview or a checkout marked as a preview does not itself charge you or authorise future charges. A paid subscription starts only after your express purchase authorisation and successful confirmation.

Where you expressly choose a recurring plan, you authorise payment of the disclosed initial amount and subsequent renewal charges through the payment method selected at checkout until cancellation. Charges are payable in advance for the stated period. A discounted or free introductory period becomes paid recurring access only on the terms clearly disclosed and accepted before it began.

Unless cancelled before the disclosed renewal time, the plan renews for the disclosed period and price. Not opening a report, not sending coach messages or not using your account does not cancel a subscription. Keep your account email and billing details up to date so that you can receive confirmations and notices.

If payment fails, we may contact you, retry the authorised payment or suspend the unpaid access. We will not use payment retries to create an undisclosed plan or charge for periods after an effective cancellation. Bank conversion charges or fees are governed by your bank's terms; contact us if the amount charged by us differs from the amount you authorised.

Purchased features are supplied through your CloserLook account and, where included, downloadable reports or links. Report preparation depends on the information supplied and available public sources. Any staged release of a report section must be disclosed in the offer. AI coaches are automated assistants, not human advisers or therapists.

Provide a working email address and retain access to it. If you cannot sign in, access a purchased report or use a paid feature, contact support with your account email and a brief description of the problem. We will investigate delivery or access failures; these are not automatically treated as a failure to meet the guarantee's usage requirements.

A report may contain limited findings, uncertain matches or no relevant public results. CloserLook does not promise to uncover private messages, prove infidelity or produce a particular relationship outcome. These limits do not remove your rights where we fail to supply the features actually promised.

You may cancel future renewals at any time through the subscription controls available in your account or by emailing help@bricklayersapps.com. Identify the account and the plan you want to cancel. Using the purchase email helps us find the order; if you no longer have access to it, we will accept reasonable alternative verification.

A clear cancellation request received before the next renewal prevents that renewal. There is no extra 24-hour notice requirement. A support processing delay does not move your cancellation date. We will confirm the cancellation, and you may keep your sent email or confirmation as evidence.

Ordinary cancellation stops future billing and leaves access available until the end of the paid period, unless you request immediate closure or a refund or withdrawal ends the access earlier. Cancelling one separate subscription does not cancel another unless you ask us to cancel all of them. A request to close your CloserLook account cancels all its future renewals.

Logging out, deleting an email or removing a browser shortcut does not cancel a plan. Cancellation does not by itself refund a previous payment. You may cancel first and submit an eligible refund request afterwards; you do not have to remain subscribed while we review it.

Where your offer includes our 30-day money-back guarantee, you may request a refund of the covered initial purchase if you genuinely try the purchased feature and remain dissatisfied. To qualify under this conditional guarantee, all of the following must apply:

1. Send your request to help@bricklayersapps.com within 30 calendar days of the initial payment for the product concerned. For a free trial, the period begins with the first paid charge; for a paid introductory offer, it begins with that introductory payment.
2. Complete the relevant usage requirement in section 7 during that period, unless a service failure prevents it.
3. Identify your account and purchase, briefly explain why the feature did not meet your needs, and provide the usage evidence described in section 8 or ask us to verify the corresponding account records.
4. The request concerns your first purchase of that product and you have not already received a voluntary guarantee refund for the same product. A report and a coach subscription are assessed separately.

This guarantee covers the amount actually paid for the eligible initial purchase, including taxes charged by us. It does not normally cover subsequent renewals, repeat purchases or separate add-ons unless the offer expressly includes them. If a bundle is sold with one guarantee, the guarantee covers that bundle as advertised; we will not invent exclusions after purchase.

These limits apply only if they were clearly disclosed before you bought. We honour a broader or unconditional guarantee advertised with your purchase. New usage conditions are not applied retrospectively. Statutory refunds, billing corrections and remedies for a service failure are considered separately and do not depend on satisfying this section.

For a report or report-access plan: submit the information reasonably needed to generate at least one report included in your purchase, allow it to finish, open it and review its available sections and source references. Identify at least one concrete aspect that did not meet your needs, such as limited coverage, an incorrect match or insufficient context. No further report purchase is required. You do not have to wait for a section beyond the access or release timing promised to you, or prove that a real-world relationship outcome occurred.

For an AI coach subscription: use at least one included coach on 7 consecutive calendar days within the 30-day guarantee period. On each day, send at least one substantive question or follow-up about a topic you chose and read the coach's reply. A greeting, an empty message or opening the chat alone does not count as a session. Days are assessed in your local time; tell us your time zone if it matters to the review.

You may use the same coach or different included coaches. You are not required to disclose intimate information, upload another person's messages, follow advice you consider unsafe, or achieve any particular personal result. Simply explain why the experience did not meet your needs.

For a claim concerning both products in a bundle, complete the requirement for each product you actually received. We will not demand a feature that was not included or available. If our service fails, access is blocked after cancellation or a promised feature is missing, contact us: you do not have to buy an extra period or manufacture usage to seek the remedy due to you.

Email help@bricklayersapps.com with your account email, order reference if available, purchase date, product and a short explanation. A subject such as “Refund request” is helpful but not mandatory. Provide enough information to connect the request to the purchase; never send your password, full card number or security code.

• Report evidence: the report reference or account link and a screenshot of the generated report, or a relevant extract of an included PDF export, showing the part you reviewed and the issue you describe. Redact the subject's identifying information where possible.
• Coach evidence: the dates of your 7 consecutive days of use and the relevant conversation references or redacted screenshots showing your questions and the coach replies. Where the interface does not display dates, or you cannot access the conversation, ask us to check the existing account records instead.

We may verify report completion and conversation activity against records already held for your account. Screenshots are not the only acceptable proof. We will consider equivalent reliable evidence and will not require you to purchase access again to collect it. You may mask names, photos and sensitive message content while leaving enough information to verify the activity. Our Privacy Policy applies to material submitted to support.

Evidence must be genuine. Altering a date or fabricating usage is grounds to refuse the voluntary guarantee, but privacy redactions are allowed. If something material is missing, we will explain what is needed and give you a reasonable opportunity to provide it. A request sent within the 30-day window is not late solely because we finish verification afterwards.

We review the request against the conditions disclosed with your purchase and explain the outcome by email. If the commercial guarantee applies, we will process the refund without undue delay and within 14 days after receiving the request and the minimum evidence needed to verify eligibility. This does not extend a shorter statutory deadline. Refunds go to the original payment method unless you expressly agree to another method, without a refund fee. Your bank may take additional time to display the credit.

Outside a statutory remedy, a billing correction or an applicable commercial guarantee, we do not provide a proportional refund merely because you cancel partway through a paid period or leave access unused. Lack of time, a change of mind or a missed cancellation alone does not satisfy the conditional usage guarantee. Renewal charges are outside that initial-purchase guarantee unless the offer says otherwise.

We may refuse the voluntary guarantee if the disclosed request period was missed, the applicable usage requirement was not met, reasonably available evidence is not supplied after an opportunity to do so, a duplicate refund has already been issued, or the claim relies on fabricated activity. We will give the reason; these grounds do not remove a separate legal right to a refund.

A refund for a subscription ends future renewals and may end the refunded access. A refund for one separate product does not automatically end other purchases. Duplicate charges, charges after an effective cancellation, unauthorised charges and failure to deliver are investigated on their own merits, without a 7-day usage requirement.

EU and EEA consumers buying remotely generally have 14 days from entering the contract to withdraw without giving a reason. Send an unambiguous statement to help@bricklayersapps.com, identifying your account and order. For example: “I withdraw from my CloserLook purchase made on [date], order [reference], account [email].” No special wording, usage evidence or completed coach sessions are required. Any longer mandatory period and additional rights under your local law remain available.

Immediate access to an ongoing service does not automatically remove the withdrawal right. A lawful proportionate charge for service supplied before withdrawal requires the applicable conditions, including your express request to start early. Loss of the right after full performance, or on delivery of digital content without a physical medium, requires the specific prior express consent, acknowledgement and confirmation required by law. Accepting this policy alone is not that consent.

Refunds due following a valid statutory withdrawal are made without undue delay and within 14 days after we are informed, using the original payment method unless you expressly agree otherwise, without a refund fee. We explain any legally permitted proportionate deduction. If the service is not supplied or does not conform to the contract, you retain the applicable rights to correction, price reduction, termination and refund. These rights are independent of our voluntary guarantee.

We may change future offers or subscription prices only as permitted by law. Before a change affects an existing renewal, we will give clear advance notice and the opportunity to cancel; where consent is required, we will obtain it. A change does not alter an already paid period or retrospectively narrow a guarantee. The terms accepted with your purchase continue to govern that purchase.

Contacting support may help resolve an unfamiliar charge quickly, but you retain the right to contact your bank, payment provider or a competent authority. A good-faith payment dispute is not itself abuse and does not automatically forfeit your refund rights. We may provide relevant purchase, consent and usage records to resolve a dispute under our Privacy Policy. The same payment cannot be refunded twice.

If there is a substantiated security concern, fraud or serious misuse, we may restrict the affected access proportionately while investigating, as described in our Terms of Service. Restrictions do not automatically permit us to keep every payment or refuse a valid consumer claim.

Send subscription questions, cancellation notices and refund requests to help@bricklayersapps.com. You may also write to Bricklayers, MB, Laisvės al. 85E-5, LT-44297 Kaunas, Lithuania. Include only the information reasonably needed to locate your purchase and address the issue.

We consider consumer complaints free of charge and provide a reasoned written response within 14 days of receiving the complaint. If a dispute remains unresolved, you may contact the Lithuanian State Consumer Rights Protection Authority (VVTAT) or another competent consumer body. Your right to use the courts and the mandatory protections of your country of residence remain unaffected.